Rapid Response & Professional Emergency HVAC Services

24/7 Emergency HVAC Service: Fast, Expert Repairs When You Need Them Most

When your air conditioner fails in the middle of a Florida summer or your heat gives out on a cold night, it’s more than an inconvenience-it's a crisis. In these high-stress moments, you’re not just looking for a quick fix; you’re looking for a trustworthy partner who can restore your comfort and safety without causing more anxiety. You need clear answers on cost, immediate confirmation of help, and the confidence that a true professional is on the way.

That's our promise. At New Bern AC, we don't just offer 24/7 emergency service; we provide a clear, professional, and rapid response designed to get your life back to normal as quickly as possible.

Is It an HVAC Emergency? A Quick Diagnostic Checklist

Panic often comes with uncertainty. Is this problem serious enough for an after-hours call? Use this checklist to validate your concerns. If you’re experiencing any of the following, it’s time to call a professional immediately.

•  Strange, Loud Noises: Grinding, squealing, or banging sounds often signal a critical mechanical failure, like a broken motor or fan belt. Shutting the system down and calling for help can prevent a more catastrophic and expensive breakdown.
•  Foul or Burning Odors: A smell like burning plastic or rubber can indicate an electrical problem, posing a serious fire risk. A musty smell might mean mold, but a rotten egg odor could signal a natural gas leak, which requires immediate evacuation and a call to your gas company, followed by a call to us.
•  Complete Loss of Airflow: If your system is running but no air is coming out of the vents, it could be a failed blower motor or a severely clogged filter causing the system to freeze over. In extreme temperatures, this quickly becomes a safety issue.
•  Electrical Issues: If your HVAC system is tripping the circuit breaker repeatedly, it points to a serious electrical fault that needs expert diagnosis. Do not keep resetting it.
•  Visible Water Leaks: While some condensation is normal, active pooling of water around your indoor unit can cause significant property damage and may indicate a clogged condensate line or a frozen evaporator coil.
  

Understanding Emergency HVAC Costs: A Transparent Guide

The biggest fear in any emergency is the unknown cost. Many companies are vague about their pricing, but we believe in transparency. Here’s an honest breakdown of what you can typically expect.

Across the industry, emergency service calls often cost more than standard appointments due to technician overtime and after-hours logistics. While a standard hourly rate might be $75-$150, emergency rates can jump to $150-$275+ per hour.

Our approach is different. We provide:

•  Upfront Pricing: After our NATE-certified technician diagnoses the issue, we provide you with a clear, flat-rate price for the repair before any work begins. There are no hidden fees.
•  No Surprises: We explain exactly what is needed and why, so you can make an informed decision. The average emergency repair often falls between $300 and $600, and we’ll give you a precise quote for your specific situation.
  

The Repair vs. Replace Framework: The $5,000 Rule

When faced with a significant repair, it’s hard to know if you're making a sound financial decision. We use a simple industry guideline to help you decide:

Age of Your HVAC System (in years) x Cost of the Repair ($) = Your Decision Number

If that number is more than $5,000, replacement is often the more cost-effective choice in the long run. An older unit, even when repaired, will likely be less efficient and prone to more failures. We can provide you with a [] for a new, high-efficiency system if it makes more sense for your home and budget.

Our Emergency Response Protocol: What to Expect When You Call Us

From the moment you call, our process is designed to be clear, calm, and efficient.

1. Your Initial Call: Our friendly dispatcher will listen to your problem, gather essential information, and provide immediate safety advice if needed.
2. Technician Dispatch: We will immediately dispatch a NATE-certified technician who is on call in a fully stocked vehicle, ready to handle most common repairs in a single visit.
3. On-Site Diagnosis: Upon arrival, our technician will treat your home with respect. They will use advanced diagnostic tools to pinpoint the exact cause of the failure quickly and accurately.
4. Clear Explanation & Upfront Pricing: We will explain the problem in plain English, show you what’s wrong, and present you with a clear, upfront price for the repair.
5. Professional Repair: With your approval, our technician will perform the repair using high-quality parts to restore your system to safe, working order.
6. System Restored: We test our work thoroughly to ensure your comfort and safety are fully restored before we leave.
   

Safety First: What to Do (and Not Do) While You Wait

Your safety is our top priority. While you wait for our technician to arrive, follow these simple steps to protect your home and family.

•  If You Smell Gas (Rotten Eggs):
•  DO: Immediately evacuate everyone from the house. Do not use your phone, flip any light switches, or unplug any appliances.
•  DO: From a safe distance, call your gas company's emergency line, then call us.
•  DO NOT: Try to find the source of the leak yourself.
•  If You See Sparks or Smell Electrical Burning:
•  DO: Go to your circuit breaker panel and shut off the main power to your HVAC system.
•  DO NOT: Touch the unit or try to investigate the source of the sparks.
•  If Your Unit is Frozen:
•  DO: Turn the system off at the thermostat to allow the ice to begin melting. This can speed up the repair process once we arrive.
•  DO NOT: Try to chip or scrape the ice off, as this can damage sensitive components.
  

Why Auburndale Trusts New Bern AC for HVAC Emergencies

In a crisis, you need a team you can count on. Our reputation is built on providing professional, reliable service when our neighbors need it most.

•  Licensed & Insured: We are a fully licensed (CAC1813758) and insured contractor, giving you complete peace of mind.
•  Expertly Trained Technicians: Our technicians are NATE-certified, the gold standard in the HVAC industry. They receive continuous training to stay ahead of the latest technology.
•  We Treat You Like Family: As a local business, we are committed to our community. We provide the same level of care and respect for your home that we would for our own. Read what our  say about our service.
  

Frequently Asked Questions About Emergency Service

How much does an emergency HVAC call-out cost?

While the final repair cost varies, you can expect an initial diagnostic fee to cover the technician's travel and time to identify the problem. We are always upfront about this fee when you call, and we provide a full, flat-rate quote for the repair before any work starts.

Is having no AC considered an emergency in Florida?

Absolutely. In Florida's heat and humidity, a lack of air conditioning isn't just a matter of comfort—it can pose a significant health risk, especially for children, the elderly, or those with medical conditions. We treat a failed AC system with the urgency it deserves.

How quickly can a technician get to my home?

Our goal is to have a technician at your door as quickly as possible. We prioritize emergency calls and will give you a realistic estimated time of arrival when you contact us, keeping you informed every step of the way.

Can I avoid future emergencies?

Yes. The single best way to prevent unexpected breakdowns is through regular professional maintenance. Our [] are designed to catch small issues before they become major, expensive emergencies, ensuring your system runs reliably all year long.

Don’t Wait for Comfort and Safety. We’re Ready to Help.

When your HVAC system fails, you need more than a repair-you need a solution you can trust. Call New Bern AC now for a fast, professional, and transparent emergency service experience.